Friday, December 8, 2017

FROM: RedVests.invisionzone.com

Here is a private board mostly for Lowe's employees but it is a pain in the rear to get onto and requires registration/approval.  It picked up the blog site, reproduced it and various board members provided comments:  
www.RedVests.invisionzone.com
boardwalkties

He's Mad and Says LOWE'S SUCKS!

By boardwalkties, in Customer Compliments and Complaints

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boardwalkties    12,725

From Lowe's "Rant or Rave" Facebook page:
 
Bill H. | LOWE'S OF WOODSTOCK, GA | December 11, 2017 | Fence Installation
 
I SHOULD HAVE KNOWN BETTER THAN GIVE LOWE’S ANOTHER CHANCE.

A neighbor put in a nice wood fence in January 2017. Times passes and I am somewhat interested in a replacement fence so I get the info from him as to who he used. It was Lowe’s.

I generally have a poor opinion of Lowe's as you might surmise from my having put up this blog site saying that “Lowe’s Sucks”: https://lowessuckes.blogspot.com/.

Well the neighbor liked the fence he got, I like how it looks so against my better judgment I called Lowe’s and on Dec 11th a very nice guy named *** came out and gave me a quote of $3,122 or $2,966 if it were on a Lowe’s credit card.

At one time I had a Lowe’s CC so I told him I would consider the matter and we could continue at a later time as to if I wanted to go ahead. I thought it might be worth looking into whether or not the card was still working as it was not one I used often, or maybe even at all. So a call to the Lowe’s Credit dept was in order.

So I got out a receipt from 3-21-2016 where I had purchased a pressure assisted toilet from them at the Molly Lane, Woodstock, GA store, for $558.33  and called their store number with the intention of just getting a number for their credit department.

I selected ‘0' from the phone tree to get to the operator. It just rang and rang with no one answering until it rolled over to start the whole announcement cycle over again.

I pushed ‘0' during 5 cycles, no answer. Finally I just pushed for install and it got to someone and they got someone from Molly Lane on the line where I explained that I wanted to speak to a manager to let them know I was not pleased that they wouldn’t bother to answer their phone.

So this helpful person said she would connect me with a manager and the phone rang, and rang and rang. Guess what? No one ever answered.

So now it makes no difference if I have that Lowe’s credit card or if it died of non-use because I am not buying a $3,122 fence from Lowe’s. What I am doing is adding this to my blog site so others know that in my opinion LOWE’S SUCKS!


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  20 hours ago, Wendall Godwinsson said:
One wonder just how many times this scenario plays out across Lowesland every business day.
 
Considering it has happened to me on 4 different occasions, I'd bet more than 100 times a day.
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  17 hours ago, Wendall Godwinsson said:
^That is a thorough catalog of disaster.
 
He certainly kept a through accounting of the disaster called, "Lowe's installs and CPO". And it appears quite justified.
 
I love the canned response from corporate regarding being proud of our customer service and always looking for ways to improve. What a crock of crap. Put employees on the sales floor, and instill a real sense of customer service. Train employees, and set expectations and follow through, including with management and all processes. (Wait, have I been smoking something?)
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s    12,725

  15 hours ago, PTLowesGuy said:
.... Put employees on the sales floor, and instill a real sense of customer service. Train employees, and set expectations and follow through, including with management and all processes. <---- Absolutely
 
.... (Wait, have I been smoking something?) <---- Absolutely
Wendall Godwinsson reacted to this
New employees are surprised when I tell them part of my job is to train my replacement, and, if I'm available when they have questions, I will answer if I can.

boardwalkties reacted to this Haha

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