Friday, December 8, 2017

FROM: RedVests.invisionzone.com

Here is a private board mostly for Lowe's employees but it is a pain in the rear to get onto and requires registration/approval.  It picked up the blog site, reproduced it and various board members provided comments:  
www.RedVests.invisionzone.com
boardwalkties

He's Mad and Says LOWE'S SUCKS!

By boardwalkties, in Customer Compliments and Complaints

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boardwalkties    12,725

From Lowe's "Rant or Rave" Facebook page:
 
Bill H. | LOWE'S OF WOODSTOCK, GA | December 11, 2017 | Fence Installation
 
I SHOULD HAVE KNOWN BETTER THAN GIVE LOWE’S ANOTHER CHANCE.

A neighbor put in a nice wood fence in January 2017. Times passes and I am somewhat interested in a replacement fence so I get the info from him as to who he used. It was Lowe’s.

I generally have a poor opinion of Lowe's as you might surmise from my having put up this blog site saying that “Lowe’s Sucks”: https://lowessuckes.blogspot.com/.

Well the neighbor liked the fence he got, I like how it looks so against my better judgment I called Lowe’s and on Dec 11th a very nice guy named *** came out and gave me a quote of $3,122 or $2,966 if it were on a Lowe’s credit card.

At one time I had a Lowe’s CC so I told him I would consider the matter and we could continue at a later time as to if I wanted to go ahead. I thought it might be worth looking into whether or not the card was still working as it was not one I used often, or maybe even at all. So a call to the Lowe’s Credit dept was in order.

So I got out a receipt from 3-21-2016 where I had purchased a pressure assisted toilet from them at the Molly Lane, Woodstock, GA store, for $558.33  and called their store number with the intention of just getting a number for their credit department.

I selected ‘0' from the phone tree to get to the operator. It just rang and rang with no one answering until it rolled over to start the whole announcement cycle over again.

I pushed ‘0' during 5 cycles, no answer. Finally I just pushed for install and it got to someone and they got someone from Molly Lane on the line where I explained that I wanted to speak to a manager to let them know I was not pleased that they wouldn’t bother to answer their phone.

So this helpful person said she would connect me with a manager and the phone rang, and rang and rang. Guess what? No one ever answered.

So now it makes no difference if I have that Lowe’s credit card or if it died of non-use because I am not buying a $3,122 fence from Lowe’s. What I am doing is adding this to my blog site so others know that in my opinion LOWE’S SUCKS!


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  20 hours ago, Wendall Godwinsson said:
One wonder just how many times this scenario plays out across Lowesland every business day.
 
Considering it has happened to me on 4 different occasions, I'd bet more than 100 times a day.
You, boardwalkties and Wendall Godwinsson reacted to this
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  17 hours ago, Wendall Godwinsson said:
^That is a thorough catalog of disaster.
 
He certainly kept a through accounting of the disaster called, "Lowe's installs and CPO". And it appears quite justified.
 
I love the canned response from corporate regarding being proud of our customer service and always looking for ways to improve. What a crock of crap. Put employees on the sales floor, and instill a real sense of customer service. Train employees, and set expectations and follow through, including with management and all processes. (Wait, have I been smoking something?)
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s    12,725

  15 hours ago, PTLowesGuy said:
.... Put employees on the sales floor, and instill a real sense of customer service. Train employees, and set expectations and follow through, including with management and all processes. <---- Absolutely
 
.... (Wait, have I been smoking something?) <---- Absolutely
Wendall Godwinsson reacted to this
New employees are surprised when I tell them part of my job is to train my replacement, and, if I'm available when they have questions, I will answer if I can.

boardwalkties reacted to this Haha

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Monday, April 24, 2017

FYI:  here is a site about Lowe's bad service:  http://lowes--sucks.com/ 



------------------------------------------------

 4/24/17
This is an old blog site which I have updated due to a recent issue with Lowe's.

That washer/dryer complaint is posted below this list of other consumers who are unhappy with Lowe's.

 What I found interesting was that when I posted that complaint on their Facebook site they directed me to their 'Rant/Rave' site and of course I found many other unhappy consumers and a few of them are below FYI.  This is that Rant site:  https://www.lowesrantorrave.com/

 So you don't have to go all the way to the BBB to check out how they are doing, they seem quite happy to shoot themselves in the foot without any prompting.  Just wonder how smart it is to set up a special site to tell people how bad a job you are doing?

 Well it is Lowe's after all, so that should explain it!

COMMENT RESOLVE
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Chandler B. | Lowes.com | Pricing/Promotion | Tools | Less than an hour
I purchased 2 20v bare tools during a promotion in late September early October where when you bought any bare 20v (cutting) tool, you got a free 6.0amp hour battery. They didn’t have any in stock, so they reassured me they could put it as pick up later, and I could just pick them up when they were back in stock, after multiple visits and months of waiting, they said they no longer carry the batteries and can not offer me the promotion. 

They offered me a 2 pack of batteries at 50% off. I asked if I could just get the 2 pack free since I am owed 2 free batteries, they said no but I can buy 2 dual packs of batteries at 50% off, which would come out to over $220. I don’t need 4 batteries, and I shouldn’t have to spend $220 for batteries that were part of a promotion. It’s now December and No fix has been issued, I was actually told I am lucky I’m even getting offered the batteries at 50% off. Is this how promotions usually go? This whole experience has gone on too long and left a bad taste in my mouth with Lowes customer service.
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Lauren and Peter M. | LOWE'S OF S. STATEN ISLAND, NY | Product Quality | Kitchen | Less than an hour
I am writing to express my utter disappointment and disgust with the way Lowe’s has been handling the order of my kitchen cabinets and appliances.  In the past month my husband and I have spent over $20,000 at Lowe’s ordering new kitchen cabinets and appliances.


We were notified of a delivery date for the cabinets and arranged to have someone wait at our home for the delivery, as we both work.  The delivery never came and when we contacted the store we were told by a manager who contacted Kraftmaid “they couldn’t get in touch with the driver or locate the truck and they would notify us if more information became available.”  

Again, we arranged for someone to stay at our home in case the delivery came the following day.  Luckily it did, and all of the boxes looked perfect upon arrival.  To our disappointment several cabinets were damaged and had blemished on the doors.  We immediately contacted our Lowe’s store and notified them of the problem.  They asked us to come in the following day and review everything with a representative to assist us in the matter.


We went to the store where the representative took a copy of the pictures showing the damage.  The representative reviewed everything that was wrong, and contacted Kraftmaid.  Kraftmaid then told the store associate that because there were multiple problems they would reorder the damaged cabinets but that she would have to contact the district rep to handle the issue.  That was over 1 week ago, and we still have not gotten any new information even though we have reached out for updates.


My kitchen is not able to be completed as a result of the damaged cabinets.  I cannot order my counter tops because they will not measure for the counter without all cabinets set in place.  The damage to the cabinets was because of the manufacturer’s defect in assembling them.  The faces are separated from the base/sides.  The glue is peeling off of them and the staples are bent backwards showing that they never actually were properly set in the first place.  

That is completely unacceptable!  I currently own Kraftmaid cabinets and the brand name is visible within the cabinets themselves.  These cabinets have no name located anywhere on them making me wonder about the actual quality being sold by Lowe’s and whether or not they are truly Kraftmaid or a lesser quality being middle manned by Lowe’s.


The fact that I have to wait another 3-4 weeks to receive replacements for cabinets that should never have been sent out this way in the first place is simply intolerable.  I was supposed to be hosting Christmas dinner for my family and now there is no way that this will be possible as I do not have a working, usable kitchen!  Because of this we are forced to continue to pay rent where we were staying during this renovation that should have been complete.  I don’t understand how this is something that Lowe’s finds acceptable or simply brushes off and ignores instead of dealing with.


Aside from the damaged cabinets, we ordered appliances.  We purchased a dishwasher, washer and dryer with optional pedestals, microwave, range and a refrigerator.   The appliance took 3 weeks to be delivered and we were informed that everything would be delivered together.  On Saturday, December 9th our appliances were delivered without the refrigerator and with a damaged pedestal.  

We called the store and were told that a new pedestal would be shipped soon to replace the damaged one.  When I called our Lowe’s store to find out about the status of the refrigerator I was told that it was not available, was not in the warehouse or the store and they would have to “make a few phones calls and try to find out what’s going on.”  About an hour later my husband received a phone call stating that the refrigerator was still waiting to be sent out and the best they could do was 3 weeks for delivery.  Again, shouldn’t we have been notified of this!?


The quality of customer service we have experience at Lowe’s during this renovation is by far the worst I could have imagined.  I truly feel that now that you have our money you simply no longer care about following through, nor does anyone seem to be concerned about the issues experienced.  I am disgusted beyond words with how a large corporation, such as Lowe’s, could treat customers in such an unprofessional, dishonest, fraudulent, careless manner.  

Unacceptable cannot even being to describe how frustrated, angry, and upset I am with this entire situation.  It is evident that all the store cared about was making the sale and taking our money.  Lowe’s has made it clear that at this point we no longer matter.  They got what they wanted, a large sale, and now we are being treated like fools and are suffering for our poor judgement in purchasing from Lowe’s. 


I am hoping that by reaching out with these problems, to someone other than the store itself since they don’t seem to be concerned, will result in some type of legitimate assistance in this matter.  The next step is to post our displeasure and advice to never shop at Lowe’s on social media and contact both new stations and an attorney for help.  I am at a complete loss with where to turn at this point as this is stopping us from completing our renovation and being able to move into our home.
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Vic J. | Lowes.com | Product Quality | Outdoor Living & Recreation | Less than an hour
This is the result after "seasoning" the new barbecue per the instructions.

As you can see there is heavy staining on the "Stainless" Steel and paint or coating peeling off on the inside which cant be healthy if it happens to get on the food being cook and subsequently ingested.

This product is built very poorly and air leaks though every opening with no way to control the air flow or temperature.

Would this be acceptable to you after 1 use?

Order Date: 11/26/2017
Order #: 353058348
Invoice #: 76198
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Lori A. | LOWE'S OF MCCOMB, MS | In Store Experience | Less than an hour
I would like to tell you about my experience at Lowes in McComb, MS. By far the worst service ever received from a Lowes. We had ordered a hot water heater and went in today to pick it up. No one was in a hurry to wait in us at customer service. As a matter of fact, 2 were on computers and never offered to see if we needed help. Finally someone helped us. She went and brought the hot water heater up front.

We asked for help to load because my 85 year old Daddy was with me. Another gentleman was waiting to get waited on. He had not been waited on yet as I left the store. After waiting well over 30 minutes for help, the other gentleman asked if she was going to get me help to load. She popped off and said she has asked for help. My 85 year old Daddy ended up pushing the heater to the truck himself where we received help from people outside to load.
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Jessica R. | Lowes.com | Delivery | Appliances | Less than an hour
Terribly dissatisfied with the service I’ve received from Lowe’s. We bought a refrigerator (Store 0110) on November 24, and when it was delivered, it was the wrong one, so the delivery guys had to take it back to the store and then come back a few hours later with the right one. Then, last Monday, we were having a stove delivered from Store #2625, and when the delivery guys brought my stove in the house and unpacked it, it was dented and the bottom drawer was off track and wouldn’t close, so we told them to take it back since it was damaged and we had to order a new stove, which was delivered today. 

There was only one delivery guy, so my Father in law (who was at our house to receive the delivery and also isn’t in the best of health as he has blood clots in his legs) had to help unload it off of the truck and bring it up 2 flights of outdoor stairs and into our house. That is very poor service. I will not be buying any more appliances from Lowe’s.
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Lisa D. | LOWE'S OF COMMERCE TOWNSHIP, MI | Installation | Appliances | Less than an hour
Can someone PLEASE HELP ME??!! I purchased 4 new appliances on 11/22/17 and have yet to be contacted by the installer. I've made countless calls to your store manager at the Walled Lake MI store. Each time I get the same answer; that someone will be contacting me within 48 hours. Each time I talk to someone else at your corporate office, they tell me they had the wrong contact information. I've given the correct information to several of your employees at least 7 times. Needless to say, I will never purchase again from Lowes. If my problem is not resolved by the end of this week, I am going to my local news station and will cover social media with this horrible customer service. I've been on the phone now with your 800 # for 15 minutes, most of which I've spent waiting. This makes for over 3 hours trying to get my order correct.
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Gerald S. | Lowes.com | Other | Appliances | 1 Hour ago
I purchas a refrigerator with a 3 year plan plus extended warranty. This is the 2nd time it has stopped working correctly. I opens my claim on Nov.12 2 weeks into my claim I had to resubmit it because they did not record the change of serial numbers correctly from the last replacement. Finally someone got in touch with me. I had to go to the store which is 40 miles away. One way. 

To pick out a new product. I chose a lesser product that we didn’t want because I was not going to pay more money for something we didn’t want either. We were offered the floor model of the new refrigerator and said no. We wanted a new because we paid new price. Today on Dec. 11 the refrigerator comes. It’s scratched. Not even packaged. I’m told I can have it for 10% off. It’s scratched on the front large door. I said no. Is I’m looking at who knows how much longer without a refrigerator. This is not how a customer should be treated. I’ve asked just to give me the cash equivalent of the product so I can just go somewhere else. I am told no. 

Store credit only. The store is in Mansfield Pennsylvania. It is the only Lowe’s. I have slicker with Brittany and an Ian. Please help before I have to go another route. I am giving you the option.
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Tema L. | LOWE'S OF PORT ARTHUR, TX | Delivery | Appliances | 1 Hour ago
On October 11, 2017 I went in store to pay for two details, one was for kitchen counter top and one for a double wall oven. Waited for several weeks to hear from the store as to when they would send someone out to do the measurements. I was informed they no longer had the same installer and would have to get someone else. Lowes should have called me instead of having me wait that long so I went to the store and requested a refund for the countertop. Next was my oven, after several weeks I received a call that an installer would come out to do the measurements and he did. The old GE unit he removed was an 27" and after he measured he said that's what I needed. He submitted his detail to lowes, 

I called the store and said since you have the measurements that I would like to order my oven, the lady said she can't find it and would have them to send over another report to the store. I call back the next day, the caller said yes, the detail report was there but she haven't had time to read it. After numerous attempts to called back I decided to go in the Port Arthur store, I talk to Carl Broussard, I said my detail report is in and I'm ready to place my Order and pay for my oven, he said yes, it's in but I haven't had a chance to look at it and was about to go to lunch. 

I said that's what I was told by a lady yesterday. Apparently he saw the look on my face and started waiting on me. He looks at the report, he looks at the spec on the computer screen of the one I want, he then say the one I want will not fit and said I need a 24"wall unit. We both look at the screen and I pick out one that was similar to the 27" that I originally chose.

I placed the Order, go to customer service, pay and is told when it comes in I will get a call and they will schedule for the installer to come out. I get a call, I'm told oven will be installed the 24th, oven is bought to my house, installer say that's not the correct size did not the measurements he submitted, I said I know, the store clerk Carl said I needed another size. I go back to the store, someone else waits on me, he said he was new and had to consult with Robert, meanwhile I'm looking at the computer screen and I pointed out why do it shows I scheduled for another delivery on the 30th, I asked him to click on it and there I was scheduled for another 24" inch double wall oven. I don't know this to be a fact but why would I have duplicate orders of the Same appliance in the system I think some one is stealing,but anyway I reorder. 

Keep in mind I have been dealing with this since October 11th and I certainly disappointed that I didn't get my oven for Thanksgiving. 

Several weeks has past, I start calling Lowe's and after many unsuccessful tries I finally get someone on the phone and I'm told oven will come in Dec.4th -and today's date is Dec 11th -I'm told that it is suppose to be at the Port Arthur store on this day, but can't reach the store nor has the store call me to confirm its arrival or an dated to be installed. 

So the bottom line is I will not ever deal with Lowes Home improvement store again, i really wish I had taken my business and money somewhere else. What's the purpose of paying for a detail and the store exchange it, my installer said they were also trying to send me a single wall unit and he refused it because he said he measured for a double wall. Like I said multiple orders are being placed. Something smells fishy.

RANT OR RAVE FEED
All Submissions
Resolved
Location

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Chad T. | Lowes.com | Delivery | Windows & Doors | 09:25am 04/24/2017
Have already submitted one rant about trying to get a door purchased online from your Northlake store in Charlotte. I spoke to someone from the store yesterday and they informed me that my exterior door would be delivered first thing in the morning. I received an email first thing this morning stating the door would be delivered between seven and nine am. It's now half past nine and still no door. 

 This is by far the worst experience I've had with Lowes. I would like to see something done about this as I've not heard anything back about the first rant I was asked to submit yesterday.
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Mike F. | LOWE'S OF AUBURN, WA. | In Store Experience | Kitchen | 10:51pm 04/23/2017
We ordered a new Blanco kicthen sink for $300 and a set of 10 new Blanco kicthen sink clips. When we received our order at home after delays. Was delivered on Thursday April 20th 2017. The sink had a big corner cracked off and the box had a sticker on it the said additional parts inside. We thought it was referring to the clips. But no clips inside of box and or even came with the order. So Basically our product was damage and the other half never showed up. So we returned it to the Auburn Wa Lowes on Sunday April 23 2017.

 We told them that we wanted to exchange it , they told us that they can only refund our money because it was ordered online at Lowes and not in store. They said that they will refund the money for the sink and we can walk back to the department and reorder it there because they can not just reorder it at customer service. Really what good are they? But now they had to call 4 different people to refund us for the missing clips that we ordered for about $19.00. The person at the counter made a remake of "how do I know it you do not just keep them" My wife and I just explained to her that we never received the clips and are not in the box. We felt that she was saying that we are stealing. We want to exchange and or return a $300 sink and be accused if trying to $19 of useless clips if we do not have the sink. 

 Now I do not believe the person at the counter worded her words like she wanted too. But we are not happy with this Lowes in Auburn it is our third very bad experience with Lowes. After they told us that we would have to go back to the department and reorder, we did so but no one was there to help us. we waited 10 minds, but still no help. So we left the Auburn store and do not ever plan to step foot in that store again.

 We gave them 3 chances over the last 2 years and every time we go there is a problem. I will also NOT RECOMMEND Lowes. All you get in return is a sorry we will work on it. That does not help us with a kitchen sink. WE went to Home Depot and got what we needed. Along with spending a extra $400. Thanks Lowes
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Frances M. | LOWE'S OF S. BAKERSFIELD, CA | In Store Experience | 10:40pm 04/23/2017
My husband and I went shopping for a gas trimmer. I had a $20 off $100 purchase. First we went to The Home Depot and then went to Lowe's at the above location.

 After we selected on the gas trimmer at your store, I planned on using the $20 off coupon and then charge it to get an additional 5% off.

 The sales clerk who helped us did not know how to use the register. We had to wait until a person in charge at the time (woman with dark framed eye glasses) came over to show her how to deduct the $20.

 I then wanted to charge my charge card which I do rarely to receive the 5% discount. The discount did not show up during the first transaction. Great another wait. It took approximately 10 minutes for the woman with the glasses to show up once again.

 HOWEVER, while we were waiting the sales clerk started speaking in Spanish to a customer on the phone who called into Lowe's. Instead of putting the person on hold and wait on us who were actually purchased something, she helped the person on the phone. Quite rude.

 Finally the woman who was in charge came over and stated that we could not get both the $20 off and the 5% discount together. OK I understand but when I made mention that the sales clerk was helping someone else on the phone while we were waiting, she asked the sales clerk and the sales clerk confirmed what I stated. While the sales clerk was waiting for the woman in charge to answer the phone that's when the phone call came in and she started speaking in Spanish.

 We were not happy with the way we were treated during the transaction and stated this to the woman in charge. I'm sorry but I forgot to get her name. She explained to us that they were busy.

 However, what does that have to do with our transaction. She then proceeded to tell the sales clerk
what she did was not wrong (speaking in Spanish on the phone while were were waiting to be helped. In other words go ahead and talk to a person on the phone instead of helping us, the purchasing customer. She knew that I was not very satisfied and agreed to make amends by giving us 5% off. The transaction took long enough so she should have simply apologize and give us the 5% discount to turn a unhappy customer into a satisfied one.

 The kicker for us was to go go the Customer Service and they would refund the 5% "IF THAT MEANS THAT MUCH TO YOU" which ticked off my husband to no end. We went to the Customer Service as did the woman in charge but instead of waiting on us, she asked for the next person in line to come to the register so that she may help him.

 So there we were waiting to be given our 5% discount. She finally called another person to wait on us in refunding the 5% at a different register.

 I don't know what the attitude of the woman in charge was but we were treated like second class customers! And mind you, I have spent thousands of dollars at your stores by purchasing appliances, cabinets, etc/ not only for myself but taking family members to shop at Lowe's before I decided to open up a charge account.

 I am having second thoughts on keeping the dang gas trimmer which is still in the box. I may very well just return it for a full refund and take my business to The Home Depot and purchase not only the gas trimmer but other purchases in the future! 

 The Home Depot is father away from our home but if we are going to be treated like second-class customers like we were today, I have no problem driving the extra miles to take my business to The Home Depot. I will have no problem in closing my account at Lowe's. In addition I will be telling family and friends to stay away from Lowe's and do their business at The Home Depot instead.

 I am truly disappointed and disgusted in the way my husband and I were treated today at Lowe's. This should have never happened in the first place! All of the employees should know how to use the register, how the discounts apply AND MOST IMPORTANTLY how to treat Lowe's customers!!

 Frances M
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Andrew S. | Lowes.com | Repair | Lawn Care & Landscape | 09:14pm 04/23/2017
Bought a riding mower last July 2016, it stops driving completely stops, I have both the warranty and extended warranty, Yet the repair man says its "regular" maintenance issue so it's not covered, Isn't part of the definition of a lawn mower is it drives? #Lowes that is how you take andvantage of people. I had to go through BTTW Warranty Services because all the allotted Lowes service providers were booked.

 They made arrangements for GREAT OUTDOOR POWERSPORTS
1490 FLEMINGSBURG ROAD
MOREHEAD KY 40351
606-780-0300 t
o repair the mower.

 After a week of tying to get it picked up they did. Now they are telling me that the repairs are not covered (the pickup and delivery I am assuming too) are not covered because it's "general" maintenance. which brings me back to my orginal post; how is fixing a mower that no longer drives considered "regular" maintenance? Oil change yes, lubing yes, sharping blades yes. 

 But a lawn tractor that will not drive??? That is not regular in the least!!!!! I know you don't care and no one will even bother to read this! But I am out a lot of money to repair something I could not have foreseen or even expected. I wish I had the money to just say to H--L with you, take this mower and sh--- -t, and by 0ne from some place that cares But I don't so I'll just have to bend over and take it.
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John G. | LOWE'S OF WAYCROSS, GA | Product Quality | Outdoor Power Equipment | 07:54pm 04/23/2017
I have a Kobalt saw, hedger, blower, trimmer. I've had to return a unit because the charger/battery goes out. Now another charger battery has gone out. That's 2 in 1 year.

 It is a pain in the neck to have to return stuff to the store because I live 32 miles away. C'mon folks. Make it right and let me enjoy these great tools hassle free. The last charger/battery was the same one that failed 5 months ago - the saw.
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Matt N. | LOWE'S OF ALPHARETTA, GA. | Installation | Outdoor Living & Recreation | 07:15pm 04/23/2017
Started contracted deck project with Lowes on February 7th the deck is still not complete. First crew stopped showing up. Lowes manager Vernon Spivey took nearly 3 weeks to get another crew who were not deck builders to come back out to the site. 

 Their professionalism and quality craftsmanship was lacking. They left cigarettes all over, paint, glue and chalking was left all over my brand new pavers. I kept Vernon informed but he hasn't provided the level of customer service you would expect from Lowes. Truly a disappointment. I have attached multiple pictures of the damage and poor craftsmanship.

 Not sure if all the pics attached. If not please let me know. I'm happy to provide.

 Please help,
Matt Nelson
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Winston M. | LOWE'S OF MANCHESTER, NJ | In Store Experience | Building Supplies | 07:10pm 04/23/2017
Went to TWO stores today, both of them had their saws out of order. Could not purchase cut plywood. I'm going to Home Depot next time...

 Brick NJ and Manchester on Rt 70 both failed me.
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Tyler B. | LOWE'S OF S. MORGANTOWN, WV | Other | Garden Center | 07:02pm 04/23/2017
We purchased $100 of flowers, planted and watered them properly. 

 Not even a full day later, they were dead! Took photos and recipet back to store, refused a refund!
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Bill M. | LOWE'S OF ROME, GA | In Store Experience | Plumbing | 06:36pm 04/23/2017
I am very disappointed in my recent trip to lowes in Rome, ga. Been shopping with them for years but last few years the attentive disposition that swayed me from Home Depot has gone by the wayside. The final straw was today. 

 I sat and waited for almost half hour for someone to help me with a shower diverter stem. Didn't see right off what I needed so asked a lady and on my way out the door (almost a half hour later and without a purchase) the lady that said she would find help was up front talking. TALKING. 

 I am not a contractor, just a diy'er so I don't spend tons of money here but it has always been my first stop when looking for tools and/or supplies etc. LOWES YOU LET ME DOWN.
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Rhonda W. | LOWE'S OF UNIVERSITY CENTRE, NC | In Store Experience | Appliances | 06:15pm 04/23/2017
We went to the store on o4/13/17 to buy a range and refrigerator. The first thing that threw me off was the price increase from 4/09 to 4/13 on the range we picked out. So we selected a different range 

 The salesman was overwhelmed with several people waiting. He said he could have the range transferred from another store but he would have to order the fridge. He guaranteed they would be at the store on Friday for our Saturday delivery. On Saturday morning a friend came over and took my old stove away for us. The delivery guys called after that and said they had the best fridge but no range. Wow! This was a complete surprise and very disappointing.

 I grew up in NC and my folks always went to Lowes So do we - Lowes took care of my kitchen remodel a few years ago without issues! We had no call from anyone to advise that the range was not in if we had I wouldn't have gave my old one away. So now I have been promised a Wednesday delivery - fingers crossed. I have to take a day off from work. No cooking until then. And not even a courtesy call from a manager to apologize. This is ridiculous.
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Chad T. | Lowes.com | Delivery | Windows & Doors | 05:55pm 04/23/2017
Purchased a new exterior door online and was told online that someone would contact me within 24 hours to set up delivery. After 24 hours I contacted customer service. She called the store and only left a message on my behalf with the Charlotte Northlake stores customer service. I did get a call back from a meme we of management from the store and delivery finally was able to get set up.

 I don't know why your web site is telling customers a different thing than the stores? Had I not reached out to the store I would have had to waited five days to get a door that can be secured for the back of my house. Not impressed at all with this experience and it will cause me to not shop online with your company again and certainly cut back on my spending in person.
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Pat H. | LOWE'S OF HILLSBORO, OR | In Store Experience | 05:51pm 04/23/2017
they really need to improve on the desire to take our money. It seems like over the last few years, it's gone downhill. It seems like there are always lines and only 1 or 2 registers are open. 

 They seem to do very little to prove they want your money. Next door to this particular Lowe's, is a Home Depot. They have many lines for checking out, and are very quick about it. I like Lowe's, but, please....take our money!!!
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Joe G. | LOWE'S OF S. LOUISVILLE, KY | Repair | Appliances | 05:31pm 04/23/2017
I purchased a LG washer there in 2014 and purchased an extended 5 year warranty. On March 25th was having problems with the washer. I called for service and first available appt was later that week. 

 I took off work to meet the repairman. He looked at it and had to order a pump. He returned on April 6th and installed the pump, i had to take off work that day also. I started a load of cloths as soon as he left and had the error code again. I called and left a message for the tech and then called back the next morning to report it.

 He told me he would order a board for it. I told him I was out of town and would be back on 4/11 and could take of 4/12 for him to install. I took off 4/12 and called in the morning, he had to check to see if part arrived and never called me back. I spoke to him either later that day or the next and he said it was on back order. I have sent a few mails to your customer service, Kendra B.

 Lowe’s Customer Care, and she referred me back to call customer service which I did last weekend. The contacted the service provider and told me they had planned on receiving the part Monday and setting up a time to install later. I spoke to the installer either Tuesday or Wednesday and he said part was on back-order. It has been 29 days where my washer has not worked properly. 

 I went to Home Depot today to price a new one. It was all I could do not to purchase one as this has been unrealistic to wait this long for a repair. I never used to purchase extended warranties but recently started. They are much more of a hassle than just purchasing a new product.My last two washers lasted over 15 years each. Will not purchase another LG again since it appears that repairs are a nightmare for them.
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Jenni D. | LOWE'S OF N. SPOKANE, WA | In Store Experience | 05:19pm 04/23/2017
I find the lack of care if The disabled or Elderly can shop at the store on N. Division off of Lyons in Spokane, Wa to be unreal. The old store always had electric chairs. The new store now only has one. Every time I have gone in there it's no where to be found like today. I have taken 100% of my shopping for a washer & Dryer, tools, wood, lawn and garden, pretty much everything to Home Depot. 

 This store is the worst out of the Spokane stores .. I have posted all over so the Elderly and disabled do not waist their gas or time trying to shop there. Think corp. Needs to realize just how much money they are loosing. 

 I personally have spent thousand of dollars at Home Depot because of this. Lowes is 4 minutes from my house where it takes me 15 to get to Home depot. Prefer not wasting my time and drive the 15 minutes away.
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Jacqueline V. | LOWE'S OF FREDERICK, MD. | Delivery | Lawn Care & Landscape | 04:34pm 04/23/2017
UPDATE:

 This issue has still not been resolved. We were told that our delivery would be today, Sunday, between 2 and 4. Surprise! It is not here.

 Does Lowes offer delivery or is that just a lie? If stores are not capable of handling this service professionally, it should not be offered.


At this point I belive that we will never be getting our furniture. I am horrified by the lack of customer service and basic decency.

We NEVER received a call on any of the THREE SEPERATE INSTANCES that our delivery failed to show up to let us know that there would be a delay. This is completely irresponsible and disrespectful of our time.

Please inform me of what Lowes will be doing to correct this.



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Robert C. | LOWE'S OF MESQUITE, TX | Pricing/Promotion | 04:16pm 04/23/2017
I signed a contract to purchase some vinyl fencing on April 15. Contract no. 0877530. The Lowe's representative quoted me a turn-key job including all applicable discounts for $2285. When I came to the store to purchase the fencing on April 19, none of the paper work was ready.

 After waiting 45 minutes, a manager appeared with paper work and showing a total of over $3000. This is a classic bait and switch and a terrible way to treat a customer who was ready to pay for the vinyl fencing. You can't do a contract with someone and then add that volume of dollars to the contract price when we are there ready to pay.

 Unless I get the price I was quoted, I plan to complain to various watchdog sources, including the Better Business Bureau, Channel 5 etc.

 I was told I would get the 18 mo. interest free financing if I paid by April 28, so I expect this to be resolved in time.

 If I don't get this resolved in my favor, I will take my business to Home Depot.

 Robert W. Cooper
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#ITFDB J. | LOWE'S OF REPUBLIC, MO | In Store Experience | 04:13pm 04/23/2017
Your company needs to take the time to better train their associates if they cannot hire competent ones. How in 10 minutes in store can an associate not figure out how to find an online order that was supposed to be ready? Our local store is always lacking in the customer service and intelligence factor when it comes to their employees.

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FYI:  Here is my 2017 complaint.
April 22 

ALMOST BOUGHT A NEW WASHER and DRYER FROM LOWE’S TODAY -

The set that came with the house is probably 12-14 yrs old.

They still work OK but thought I might like to upgrade as I did with the new $1,100 Refrigerator 18 months ago. That came from Lowe’s, decent service and the contracting delivery firm took away the old refrigerator n/c.

I had a 10% discount card from Lowe’s and I had my eye on the Roper (a Whirlpool sub brand) set since last Dec.

The ‘claim’ is that they are on sale at 25% off.

Yeah, sure, they have been at $299 for at least 6 months that I know of, maybe they sold one once at the ‘regular’ price of $399, but they are always on sale. But that isn't the main point here.

So I finally decided to make the change and went to Lowe’s in Canton today.

As would any retailer, they would deliver the $600+ order free but when it came to nailing down that the contract delivery firm would ‘install’ them they said ‘No’ the contract firm would only set them up if I purchased the hook up package, they would not use what was already in place, only NEW stuff. (Washing Machine Connector Hose $16.98, Exhaust Dryer Vent kit $19.98, and an Appliance Power Cord $17.99)

But that was just BS, they wanted to upsell the order to include un-needed stuff.

I told them that this was not acceptable and if I were to buy, I expected the contract delivery firm to remove the old items and simply hook the new ones up using the in-place hose/cords etc.

No need to spend another $55 on un-needed stuff.

Since the employees don’t work on commission they really didn’t care if they sold anything or not. I had the Home Depot advert with me for similar low end washer/dryer at the same price, so I told them I would not buy at Lowe's even if I would get to use the 10% off coupon.

On the way out I stopped off at Customer Service to let them know I would not be buying a washer and dryer at their chain and why I would not.

I also left CS with my Lowe’s credit card (819-2411-3841XX-X) and the 10% off coupon as I would not be using either of them again.

I decided to stay with what I have, they probably will last another 12 years which is probably longer than I will be around, besides, washing clothes is highly over rated, when they get real dirty you just buy some new stuff with the $ you saved by not washing the old stuff.


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Lowe's Home Improvement We apologize, Davey. We'd be glad to assist you in addressing this issue; please post details with your store location at https://www.lowesrantorrave.com/ and we will follow up as soon as possible.

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4/24/17 5 pm
Bill we have documented your comments and have reached out to the Canton senior store management team. We have asked that they look into this and follow up with you within 24 hours to discuss your concerns.

Lowes Home Improvement | Less than an hour

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Wednesday, October 23, 2013


A total waste of my time -

I found this chain to be a complete waste of my time.

In 2011 I moved and when getting a change of address packet at the Post Office I found a 10% off coupon among the advertising materials and eventually used it.

Earlier this month I was again moving and got a similar packet from the USPS and found the below item inside, good for another 10% off. 

Or I thought it was good for the 10% discount.  After arriving at the store with the 'coupon' I read the text and found that in order to use this I had to register and have the discount coupon emailed to me.

Since I was already there with a list of items to purchase I went to their Customer Non-Service desk to complain and thought they could just provide the discousnt.  

They wanted absolutely nothing to do with the fake coupon and fobbed it off on 'Corporate'.  So no Service from 'Customer Service.

I purchased nothing from their store as I assumed that they had so much business that they would not want to bother with my little purchases.  

As far as I am concerned Lowe's just SUCKS!  

I wouldn't bother to go into one of their stores again and I won't be buying anything from them.


 
 
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Monday, October 21, 2013


Lowe's is a member of the BBB since 1977.  The BBB is extremely in the bag for their dues paying members and you practically have to be found in bed with an animal to be tossed out of, or poorly rated by, the BBB if you are a dues paying member.

With 3,316 complaints in 3 years it is amazing that Lowe's can still have an A+ rating.  Lowe's just SUCKS!

Customer Complaints Summary


3316 complaints closed with BBB in last 3 years | 1276 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues325
Billing / Collection Issues198
Delivery Issues203
Guarantee / Warranty Issues388
Problems with Product / Service2202
Total Closed Complaints3316
- See more at: http://www.bbb.org/charlotte/business-reviews/home-improvements/lowes-home-centers-in-mooresville-nc-100429/complaints#breakdown 
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Saturday, October 19, 2013

In looking up Lowe's at the Internet consumer site The Rip Off Report I found 166 complaints about this firm and their lack of service to consumers.  


Take a look at:  http://www.ripoffreport.com/reports/specific_search/lowe's  


Lowe's Home Centers, Inc.
(336) 658-40001000 Lowes Blvd, Mooresville, NC 28117-8520www.lowes.com

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